Abrar Syed
IT Analyst | Data Analyst | ITIL4 & Microsoft PL-300 Certified | French & UK Dual Citizen
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Professional Summary
IT professional with progressive experience in network engineering, IT support, and service delivery across enterprise environments. Adept at managing complex IT infrastructures, troubleshooting issues, and implementing process improvements to enhance operational efficiency. Proven expertise in cloud technologies, IT service management, and automation to optimise system performance and reduce downtime.
Skilled in stakeholder engagement, data-driven decision-making, and leveraging analytics tools to improve service delivery and business insights. Strong foundation in Power BI and reporting, enabling actionable insights to support business objectives.
Contact Details
Location: Aulnay-sous-Bois, Paris, France
Mobile: +33 699 661 498
Core Competencies
Cloud & Infrastructure
Azure, Active Directory, Intune, Veeam, PXE deployment, virtualisation technologies (ESXi, vCenter, Hyper-V)
Data & Analytics
Power BI dashboards, Python (pandas), SQL, data pipelines, KPI tracking, business intelligence reporting
Network Engineering
BGP, EIGRP, MPLS protocols, Cisco, Aruba, Meraki, Palo Alto, firewall configuration, network security
ITSM & Support
Incident/problem/change management, service improvement, ITIL4 practices, service desk operations, automation
Current Role: Data Analyst at Procter & Gamble
September 2024 - Present | Paris, France
01
Dashboard Development
Developed interactive Power BI dashboards for sales, supply chain, and marketing teams, enabling real-time KPI tracking across regional business units.
02
Automation & Efficiency
Automated recurring reports using Python and SQL, reducing manual data preparation and improving data reliability significantly.
03
Data Quality Assurance
Conducted data quality checks across Azure and on-premise sources to ensure accurate and consistent reporting for stakeholders.
04
Strategic Partnership
Partnered with business leaders to define new KPIs and standardise performance measurement across functions.
40%
Decision Accuracy
Boosted leadership decision accuracy through high-impact dashboards
60%
Workload Reduction
Reduced manual reporting workload through automated pipelines
Support Engineer at Citi
August 2023 - April 2024 | Belfast, Northern Ireland
Key Responsibilities
  • Engaged with enterprise clients to diagnose and resolve complex hardware, software, and network issues
  • Designed and deployed cloud network infrastructures across multiple data centres
  • Developed automated patch management and software deployment scripts
  • Configured advanced network protocols (BGP, EIGRP, MPLS) for optimal performance
  • Administered Azure Active Directory for enterprise-scale systems
30%
Downtime Reduction
Reduced system downtime through proactive monitoring and diagnostics
40%
Deployment Efficiency
Cut manual deployment time through automated patch scripts
Network Engineer at GSK
September 2020 - July 2023 | Weybridge, Surrey
Enterprise Network Management
Built and maintained enterprise-level networks, deploying PXE-based system builds, configuring Active Directory, and managing network access policies across the organisation.
Technical Support Excellence
Provided comprehensive technical support for MS Office and Mac/Apple devices, resolving hardware and software issues efficiently to maintain productivity.
Virtualisation & Automation
Administered Intune roles to automate device enrolment and maintained virtualised environments (ESXi, vCenter, Hyper-V) to optimise system performance and scalability.
50%
Setup Time Reduction
Reduced device onboarding time through Intune automation
Career Progression Timeline
1
Procter & Gamble - Data Analyst
September 2024 - Present | Developed Power BI dashboards, automated reporting, optimised data pipelines
2
Citi - Support Engineer
August 2023 - April 2024 | Cloud infrastructure, network protocols, Azure AD administration
3
GSK - Network Engineer
September 2020 - July 2023 | Enterprise networks, virtualisation, Intune automation
4
USAA - Network Engineer
January 2020 - September 2020 | Windows deployment, SCCM, Active Directory management
5
IT Specialist - Network Engineer
April 2019 - December 2019 | Network devices, firewalls, email security solutions
Technical Certifications & Skills
Professional Certifications
Microsoft PL-300
Power BI Data Analyst certification
ITIL4 Certified
IT Service Management Lifecycle
GCP Engineering
Streaming Architecture specialisation
IBM Data Science
Applied Data Science Capstone
Cloud Security
Advanced security protocols and practices
Language Proficiency
100%
English
Full Professional Proficiency
25%
French
Elementary Proficiency
Key Achievements & Impact
Leadership Decision Support
Boosted leadership decision accuracy by 40% through high-impact Power BI dashboards that improved executive visibility into key business metrics and performance indicators.
Process Automation
Reduced manual reporting workload by 60% and deployment time by 40% through automated pipelines, scripts, and workflow restructuring across multiple organisations.
System Reliability
Reduced system downtime by 30% through proactive monitoring, diagnostics, and resolution of critical errors before they impacted business operations.
Operational Excellence
Achieved 95% ticket resolution within SLA and reduced device setup time by 50%, consistently exceeding performance targets and improving user satisfaction.
Let's Connect
Experienced IT professional and data analyst with a proven track record of delivering measurable improvements in enterprise environments. Specialising in cloud infrastructure, network engineering, IT service management, and business intelligence solutions.
Available for opportunities in data analytics, IT infrastructure, and service delivery roles. Dual French and UK citizenship enables flexible work arrangements across Europe.

Education: Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Jawaharlal Nehru Technological University Hyderabad (JNTUH), May 2016
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